Innovations Unveiled at OpenText World EMEA Power and Protect Organizations to Harness Exponential Information and Accelerate Forces to Drive Business Value
WATERLOO, ON, June 21, 2022 /PRNewswire/ — Today at OpenText World EMEA, OpenText™ (NASDAQ: OTEX), (TSX: OTEX), announced Cloud Editions 22.2 (CE 22.2) with new features and innovations that enable businesses to be agile, responsive and resilient in an era of accelerating disruption. As the global leader in information management, OpenText powers and protects businesses to gain the information advantage by being smart, connected, and accountable.
“Businesses need to be prepared for the next wave of disruption,” said Mark J. Barrenechea, CEO and CTO of OpenText. “Understanding that information is exponential and seizing this opportunity to address larger issues such as sustainability, talent, compliance, supply chain disruption and new rules of customer engagement is critical.” with an informational advantage. Digital fabrics are at the heart of everything we do at OpenText. CE 22.2 provides organizations with comprehensive information management tools to achieve efficiency, growth and scale to generate sustainable business value.
Barrenechea will unveil CE 22.2 this morning during their keynote at OpenText World EMEA.
Additionally, during OTW EMEA, Muhi Majzoub, EVP and Chief Product Officer, OpenText, sat down for a fireside chat with longtime OpenText customer, Carl Zeiss AG, to talk about his modernization journey. “As we recently began our modernization efforts with SAP S/4HANA, we recognized the need to migrate our existing OpenText Archive Center for SAP Solutions, which houses over 20 years of data, to the cloud,” said Carsten Trapp, Senior Vice President, Information Technology, Carl Zeiss AG. “With the transition to OpenText™ Core Archive for SAP Solutions, we trust OpenText as a reliable service provider to reduce our efforts and become more efficient in the long term with this new SaaS solution.”
Information management is the bridge between customer and employee experiences. With CE 22.2, companies can easily and securely share, manage and monetize their data with innovation that is at the heart of helping organizations improve engagement with employees, customers and partners, enabling a faster decision making to power modern work.
Integrate to exceed customer and employee expectations
Successful onboarding involves bringing together workplace tools, apps, and services to support modern work. Connecting people, information, and processes can improve operations to simplify workflows, refocus attention, and get back to working smarter, not harder. CE 22.2 makes it easier to connect information to critical business applications and processes. Main content of OpenText™ further deepens integration with Microsoft Teams, making it a repository for more advanced governance control, integrated e-signature workflows, modeled business workspaces, capture, and more, in one powerful SaaS solution. OpenText™ Extended ECM now helps companies share content between Microsoft Teams, SAP and Salesforce, as well as business and industry solutions such as engineering, to improve collaboration, better manage content and create a 360° view.
To help companies of all sizes achieve enterprise-grade integration capabilities, the new NetSuite® Order to Cash Adapter Kit brings enterprise-grade integration capabilities to mid-market NetSuite users. Organizations can seamlessly integrate with their trading partners to easily exchange key business documents such as orders, invoices, and advanced shipping notices (ASNs), without the need for electronic data interchange expertise ( EDI). This enables companies to accelerate information flows, ensure accurate and timely information enters NetSuite and future-proofs digital processes.
Improve productivity and minimize information overload
Businesses are looking for a balance between old ways of working and modern technology to make sense of the cluttered data landscape. With CE 22.2, companies can take information management to the next level using modern customer experience management (CCM/CXM) communications and development platforms that drive efficiency through personalized, data-driven and branded omnichannel experiences.
Combining data sources for precise communication targeting is now available with OpenText™ Exstream + CDP to help better leverage first-party data, enabling even higher levels of personalization, thereby improving customer engagement and response rates. OpenText™ Media Management adds a new integration framework, reducing the time to build new connectors by up to 80%, enables content tracking through third-party apps, and offers a new connector for seamless video streaming to Vidyard. OpenText Developer API Services now extends beyond North America so that developers can market their applications to subscribers – and extend OpenText Core Content subscriptions using APIs – in Europe and the EU data protection zone.
Organizations can use and monetize existing data to build machine learning and AI capabilities that enable new industry-specific services. New Managing Customer Lifecycle Information for Financial Services combines Extended ECM with TeamSite and Exstream and integrates into key CRM platforms such as Salesforce. This provides a 360˚ view of the customer, empowering employees to deliver superior service, deliver optimized customer experiences, apply governance and risk management, and reduce operational costs. Moreover, the new Asset tracking and tracing for healthcare leverages the IoT platform to identify, locate, secure and manage thousands of medical devices to improve operational efficiency, care and patient experiences while ensuring compliance and safety.
Building Trust in a Trustless World
Increased global volatility is driving organizations to power and protect their data and systems to ensure cyber resilience. According a recent report from Accentureincident response engagements, ransomware and extortion operations accounted for nearly 35% of intrusion volume in 2021 and represented a 107% year-over-year increase from 2020.*
To ensure cyber resilience, organizations must deploy strong multi-layered security and data protection policies to prevent, respond to, and recover quickly from threats. OpenText offers deep and broad security solutions that provide protection for businesses of all sizes. In addition to existing security solutions, CE 22.2 gives organizations the power with OpenText EnCase Information Assurance, delivering modern cloud data collection with scalable visibility. Businesses can easily collect and curate modern attachments in O365 and Teams and view them in the new Evidence Browser.
OpenText also improves General Data Protection Regulation (GDPR) compliance in business communications through extensive security solutions. Webroot email encryption powered by Zix is now available in UK and Ireland (UKI). Businesses can monitor and protect personally identifiable information (PII) in their communications, including the ability to scan outbound email communications for PII and automatically block, quarantine, or encrypt based on policies of the company. Businesses can archive communications and ensure ongoing business compliance through eDiscovery with Carbonite Information Archive, now with German language support. Carbonite Information Archive enables proactive compliance with cloud-based archiving of over 50 data sources, complementing Mailstore’s non-cloud email archiving in 17 languages.
CE 22.2 innovations provide customers with a comprehensive set of tools to harness the power of information and manage it collectively, securely and intelligently. Organizations can turn information into advantage by connecting people to the information and tools they use every day for richer, more personalized experiences.
For more information on all CE 22.2 innovations, please read our blogs.
Sources:
*Accenture Cyber Threat Intelligence Report – Volume 2 – 2021
About OpenText
OpenText, The Information Company™, empowers organizations to gain insight through market-leading information management solutions powered by OpenText Cloud Editions. For more information on OpenText (NASDAQ: OTEXTSX: OTEX) visit opentext.com
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